Shipping & returns

Deliveries

We aim to dispatch all orders within 48 hours. If there is a delay for any reason, we will let you know via email. During peak times, public holidays, promotions, black friday sales & christmas, orders may take slightly longer to reach you than usual.

Plymouth

Flat rate delivery fee £3 for orders below £50.

UK Nationwide

We send parcels nationwide with Hermes. After your purchase you will receive an email with your tracking number, please note delivery can take up to 5 days.

Flat rate delivery fees:

1kg - 2kg SMALL PARCEL£4.91
2kg - 5kg MEDIUM PARCEL £6.71
5kg – 10kg LARGE PARCEL£7.72
10kg – 15kg XLARGE PARCEL£9.92
15+kg£80.00*

 

*For large/bulky orders we charge £80 and your parcel will be delivered by us. After your purchase you will receive a phone call to arrange delivery day/time.

RETURNS

Luxury Home Décor accepts returns of unwanted items ordered online within 14 days of receiving the goods. All returned items must be in their original condition & packaging. Please contact us immediately on sales@luxuryhomedecorplymouth.co.uk or on WhatsApp so we can process your request swiftly.

Unfortunately, we do not offer free returns postage for any orders. Customers will need to send any unwanted, damaged, faulty items back at their own expense.

Refunds

All refunds will be processed within 14 days of receiving the returned goods.

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